There is a possibility an item may have been inadvertently omitted from your order or was not marked as being out of stock on your packing slip. Please contact our Customer Support Department so a customer credit or refund can be issued. Our policy is to issue a customer credit for orders paid using PayPal® or by Money Order unless otherwise requested by the customer. If paid via major credit card, a complete credit is issued at the time your order is processed.
Your order may have been shipped in multiple shipments. Our Customer Support Department will be able to let you know if this is the case.
